The TRUTH about Chubb Roadside Assistance

From your automobile and home to the people you care for the most, you have got a lot to protect, which is exactly why you should get roadside assistance insurance that suites you best.

Chubb, a leading US insurance company with global operations in 54 territories and countries, is a quality option. It is known for selling commercial and business insurance, with its roots dating back to the late 1700s. In addition to insurance services, the company also provides roadside assistance to individuals. Their policies can be a bit pricy, but Chubb has a good reputation for insuring properties and high-value cars with reliable coverage as well as providing sufficient roadside coverage. Plus, it also provides international rental and roadside assistance along with rental damage reimbursement. The car value is guaranteed before a covered loss with comprehensive coverage.

How Much Does Chubb Roadside Assistance Cost?

The average cost of Chubb roadside insurance coverage is not mentioned anywhere across their website, which is a bit discouraging for customers as other competitors have clearly provided quotes. The lack of transparency can lead to trust issues and loss of potential customers.

The company is geared towards wealthy individuals with classic cars and high-value vehicles looking for full-coverage options. However, this certainly does not imply that only the affluent can purchase insurance from Chubb because the insurer does not discriminate based on net worth or income.

If you are interested in getting roadside assistance from Chubb, you will have to work with an insurance agent appointed by the company for policy details and estimated premiums. You can find a directory of official Chubb agents on their website. 

In comparison to other providers, it is evident that the premiums charged by Chubb are quite higher than most. For example, Chubb’s premiums for auto insurance were at least 11% to 35% higher than the Allstate rates.

What Is Included in Chubb Roadside Assistance?

Here’s what’s covered under Chubb’s Roadside Assistance:

• Unlocking your vehicle
• Towing your vehicle after a breakdown
• Battery jumpstarts
• Flat tire assistance
• Emergency gas delivery

The great thing about Chubb is that it includes various coverage options like Masterpiece Auto Insurance. The insurance company provides excessive optional benefits and perks along with the typical comprehensive, liability, and collision basics. Here are a few other kinds of coverage provided by Chubb:

• Personal information protection
• Rental reimbursement
• Corporate car coverage
• Agreed value
• Original Equipment Manufacturer (OEM) parts
• Identity management
• Lease gap coverage
• High insurance limits
• Worldwide rental coverage
• Glass coverage

Discounts

Chubb offers some standard auto insurance discounts to its customers. Although you shouldn’t expect to save a significant amount based on these discounts, they may shave a bit off the high base premiums. The auto policies offered by Chubb will still be relatively higher than other providers even after a discount, and most of their customers are able to afford the full price anyway. Here are some of the discounts available at Chubb:

• Anti-theft devices
• Multi-vehicle
• Good student or college graduate
• Defensive driving course
• Anti-lock brakes
• Multi-policy
• Safety devices

What Is Not Included in Chubb Roadside Assistance?

Here are a few issues that are not covered under Chubb Roadside Assistance:

• Any major repairs
• Any replacement parts, such as glass or keys
• Delivering tires
• Loaned batteries

How Do I Contact Chubb Roadside Service?

Chubb provides several ways to get in touch with its representatives.

Email

You can log in to their PRS Client Portal or make inquiries via emailing the support team at customercare@chubb.com.

Helpline

You can also speak with the representative for roadside assistance and towing by calling at 1-800-CLAIMS-0 or 1-800-682-4822 explain your situation and get help sent to you at the earliest.

Online Dashboard 

You can also fill out an online form if you are unable to reach out to any of the representatives via phone or email.

Chubb Roadside Assistance is not integrated into their mobile application, which could create a hassle for some customers. It could be challenging to reach out to the customer service helpline via phone or email while stranded on the road. A quick and efficient mobile app contact service could make things easier for both the customers and the company.

How Does Chubb Basic Roadside Assistance Compare to Other Providers?

Chubb’s website does not provide details about costs and incidents reported each year. Here is a comparison breakdown based on what we could find on their roadside coverage…

	Chubb	Hagerty 1st Gear	State Farm	AllState	Progressive
Cost Per Year	?	$45	$48	$25	$23
Incidents Covered Per Year	?	unlimited	3	3	varies
Towing	200 miles	20 miles	Nearest, no limit	$100	15 miles
Flatbed Towing Guaranteed		√
Winching/ Extrication	?	$100/ 100 ft	Free if reachable from road	$100	100 ft
Car Locksmith	√	$100	1 hr	$100	1 hr
On-Site Mechanical Adjustment	√	$100	1 hr	$100	1 hr
Fuel Delivery	Plus free fuel & fluids	√	√	√	√
Jump Start	√	√	√	√	√
Flat Tire Service	√	√	√	√	√
Carcierge Help Desk		√
Partner Discounts		√
Member Only Events		√
Collector Car Magazine		√

Even though both Hagerty and Chubb cater to collector car owners, we did not see that flatbed towing was guaranteed with Chubb. It is also not specified that winching is included. However, fluids and fuel are free with Chubb and they have a generous 200-mile tow limit. The lack of information and details can be very discouraging for customers, especially when there are many competitors willing to share these details openly.

Which Roadside Assistance Should You Choose?

There are several things that you should consider before choosing an insurance provider. For example, the reputation of the company and its history with other clients should be checked out. You should also consider customer reviews and testimonials to get feedback on their services. Also, don’t forget to check out various programs and offerings by the company to get the best package. It is important to get quotes from as many insurance providers as possible to get a clear idea of the market rates. Lastly, the policy should be considered rather than just the Roadside Assistance part because the cost can vary significantly for different aspects of each coverage.